Returns & Shipping Policy

Returns — Products may not be returned for credit except with MyVitalC’s permission, and then only in strict compliance with MyVitalC’s return shipment instructions. You must obtain advance written authorization from MyVitalC and a written return authorization document in the form then in use by MyVitalC, prior to returning any Products.

Our products comes with a 60 Day, 100% Money Back Guarantee.

On a preference-based return, the buyer would be responsible for purchasing the return shipping label, as well as coordinating return shipping logistics with the carrier. Certain items and quantities may not be returned for credit or under any circumstances. These items include, but are not limited to: diagnostic reagents, refrigerated or frozen products; reagents and standards which have passed their expiration dates; custom products or special orders; products missing labels, parts, or instruction manuals; and books, computer software and equipment removed from their original packaging.

Shipping — Orders are shipped using standard ground delivery. Please call for shipping rates or overnight delivery. Some of our products may not be sent using standard delivery services. Any order that includes one or more restricted items will be shipped by special delivery and will be subject to an additional charge. All orders are accepted for one shipment on one date to one address. An additional charge is required for split shipments made at your request.

For international shipment: All import, customs, broker fees and taxes are payable by importer/purchaser. Shipping incoterms is FOB, Houston.

Retun Address:

MyVitalC

5999 West 34th Street, Suite #104
Houston, Texas 770926